A friday evening ..at Woody's

  Yesterday evening,  being a friday too , felt some relief after a gruesome week. For a change and to pamper the taste buds thought of  buying home some Curry masala for dinner  .On the way returning from office, visited the Woody's Hotel as it was very close to our residence and partly for its brand.  Got the menu from the  receptionist. Found the cost of menu items quite exhorbidant in comparison with some decent restaurants(though not as well known as Woodys )  around the area. A mild thought of walking out of the hotel came since atleast 2-3 restaurants are available nearby where i could save at least some 40-50 bucks . However i stayed on . After a brief skimming through the menu , ordered for Mushroom manchurian  and a Panner mutter curry . The bearer brought the items after some 10min time . I quickly made the payment and didn't tally the bill  in detail there in an urge to return home. However, after coming home just went through the bill and found that  Rs.4 per item was billed more as parcel charge. What put me back disappointed was that already i was buying items at a cost more than 2-3 times  its actual  value. Also , as a parcel customer , i was not using the hotel table or uternsils, nor they need to clean/wash them and they save water too. Nor was i enjoying hotel ambience ,a/c etc. No bearer required for service .Despite all , i paid more than what an ordinary dining customer pays ! Moreover the plastic dabbas they used for packing would not cost more than 50paise but Rs 4 was billed! I didn't really understand why the hotel management didn't have the simple grace to spare these fringe profits from the customer? .. that too by a well established brand Woody's!
Nothing wrong at all that business houses look for profit on priority , afterall their job is to make money.
But the concern is that, they are ready to compromise the customer's 'feel-good' factor to make short- term bucks .The sustenance of the any business entity on a long-term is the customer's feel-good factor isnt it?

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  And  me ...would never come back to Woody's any time again atleast as a parcel customer . Would look for better options.




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